Inconsistent quality: great idea but potentially dangerous
I first used the TRX Professional at my gym (with a personal trainer) and was happy with the results and convenience. I decided to purchase my own TRX for home use on those days when I can't make it to the gym.
I purchased my TRX directly from Fitness Anywhere and was surprised that after about a year of infrequent use the right cam buckle started to slip. A brief internet search and a review of some of the reviews here on Amazon shows that other customers have experienced the same issue (cam buckle slippage). This is not only problematic because of the cost and promised quality of the item but because it's dangerous; I fell to the floor when the cam recently suddenly slipped in the middle of a rep.
When I contacted Fitness Anywhere to inquire about simply replacing the defective buckle (a presumably inexpensive replacement part which I would have paid for) they responded that my product must be counterfeit. When I replied that I'd ordered it from them and gave the order number they responded that my product was outside the one-year warranty period and that they would not replace it. They then offered me a paltry 20% discount on a new unit though I'm not sure why anyone would spend nearly $200 on a product that may or may not be as defective as the first.
For the record it sounds as if at least one other Amazon customer with a two-year-old TRX with defective cam-buckle actually received a replacement from Fitness Anywhere. I've written to them once more and asked them to at least be consistent with their treatment of other customers and hope they will take a look at a picture of the defective buckle on my unit. But based on their responses so far I am not hopeful. I should note that I have made three purchases from Fitness Anywhere in as many years and have widely recommended the unit. I'd have hoped that Fitness Anywhere would treat loyal customers better and I recommend any potential customers consider this information before spending hundreds of dollars on anything this company sells.
I will post more information about their response once the issue is (or is not) resolved.More detail ...
0 comments:
Post a Comment